Conclusion

Based on the observation result. The activites take place in In House cafe Genting Klang are Dining In, Chatting, Using cellphones and Smoking. All customers in In House cafe during the observation period are all Chinese.

From the observation result, we can see that the number of female customers in In House cafe is more than male. 78 customers were recorded in In House cafe within the 2 hours of observation while there are only 75 male in In House cafe

The highest activity happened in In House Genting Klang was Dining in. 153 customers were dining in during the observation period. The second active activity is Chatting which recorded a total of 135 customers. Using phones in In House cafe recorded a number of 48 customer and lastly customers who smoke recorded at a total 13.